Terms & Conditions

Welcome to KV Queens Wardrobe. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions.

1. About KV Queens Wardrobe

KV Queens Wardrobe is a fashion and clothing retailer offering women’s apparel and related products through our physical store, website, social-media channels, WhatsApp, and other sales platforms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our platforms are accurate.

However:

• Actual colours may vary slightly depending on your device screen.
• Minor variations in fabric, print, embroidery, texture, or finishing may occur.
• Product availability may change without prior notice.
• Measurements may have minor manufacturing variations.

3. Prices

All prices displayed on our website or sales channels are in Indian Rupees (₹), unless otherwise stated.

Applicable taxes, delivery charges, discounts, or promotional offers will be communicated at the time of purchase.

KV Queens Wardrobe reserves the right to correct pricing or listing errors.

4. Orders

An order is considered accepted once KV Queens Wardrobe confirms the order.

We reserve the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect product or pricing information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Any other legitimate operational or legal reason

If we cancel a prepaid order, any eligible refund will be processed through the applicable payment method.

5. Payments

We may accept payment through available online payment methods, UPI, cards, bank transfers, cash on delivery where offered, or other payment methods displayed at checkout.

Customers are responsible for providing accurate payment and order information.

6. Delivery

Delivery timelines are estimates and may vary depending on location, courier availability, weather, holidays, public events, or other circumstances beyond our reasonable control.

Customers should provide an accurate delivery address and contact number. For full details, please review our Shipping & Delivery Policy.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Refund & Cancellation Policy, which forms part of these Terms & Conditions.

Please review the Refund & Cancellation Policy before placing an order.

8. Promotional Offers

Discounts, coupons, promotional codes, and special offers may be subject to specific terms.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

9. Intellectual Property

All photographs, logos, designs, product descriptions, graphics, videos, text, branding, and other content belonging to KV Queens Wardrobe are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

10. Customer Responsibilities

Customers agree to:

• Provide accurate contact and delivery information.
• Use our website and services lawfully.
• Not attempt to misuse, disrupt, or interfere with our website or services.
• Not place fraudulent or intentionally misleading orders.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, and social-media platforms.

Their services may be governed by their own terms and policies.

12. Limitation of Liability

KV Queens Wardrobe will make reasonable efforts to provide accurate information and reliable services.

To the extent permitted by applicable law, KV Queens Wardrobe will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, strikes, government restrictions, or other force-majeure events.

Nothing in these Terms is intended to exclude or limit any consumer right or remedy that cannot legally be excluded.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to These Terms

KV Queens Wardrobe may update these Terms & Conditions from time to time. The updated version will be published on our website with the revised date.

15. Contact Us

By placing an order with KV Queens Wardrobe, you acknowledge that you have read and understood these Terms & Conditions.