Refund & Cancellation Policy

At KV Queens Wardrobe, we want you to have a smooth and satisfying shopping experience. Please review our cancellation and refund terms before placing your order.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.
• Once an order has been shipped, cancellation requests may not be accepted.
• To request a cancellation, please contact KV Queens Wardrobe with your order number and registered contact details.

2. Refund Eligibility

Refunds may be considered in the following situations:

• The product received is damaged or defective.
• The wrong product or size was sent due to an error on our part.
• The order could not be fulfilled by KV Queens Wardrobe.

Products must meet the applicable return conditions to qualify for a refund.

3. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind after purchase.
• Products damaged after delivery due to improper use or handling.
• Products that have been worn, washed, altered, or used.
• Products returned without original tags, packaging, or accessories, where applicable.
• Orders where incorrect delivery information was provided by the customer.

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Exchange / Replacement

Where applicable, eligible products may be exchanged or replaced subject to availability and our return conditions.

6. Sale & Discounted Products

Products purchased during special offers, discounts, clearance sales, or promotional campaigns may have different return, exchange, or refund conditions. These conditions will be communicated at the time of purchase.

7. Contact Us

For cancellation, refund, replacement, or exchange requests, please contact KV Queens Wardrobe with your order number and relevant details.

KV Queens Wardrobe reserves the right to review each refund or cancellation request based on the applicable policy and condition of the product.